1. Introduction and General Terms

Lochinvar is committed to protecting your personal information when you are using Lochinvar's website. This Privacy Policy relates to our use of any personal information you provide to us through www.lochinvar.ltd.uk.

In order to provide you with the full range of Lochinvar services, we are sometimes required to collect information about you.

This privacy policy explains the following:

• What information Lochinvar may collect about you;
• How Lochinvar will use information we collect about you;
• When Lochinvar may use your details to contact you;
• Whether Lochinvar will disclose your details to anyone else;
• Your choices regarding the personal information you have provided to us;
• The use of cookies on Lochinvar website and how you can reject these cookies.

As set out above, Lochinvar is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

The websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. Lochinvar does not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

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2. What information will Lochinvar collect about me?

When you sign up to receive a service from the www.lochinvar.ltd.uk website or register with the single universal online registration system used across different parts of the website (called "Single Sign-On" used for our Newsletter subscription), we may ask for personal information about you. This can consist of information such as your name, e-mail address, postal address, telephone or mobile number. Different web pages may ask for different personal information.

By entering your details in the fields requested, you enable Lochinvar and its service providers to provide you with the services you select.

Lochinvar also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

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3. How will Lochinvar use the information they collect about me?

Lochinvar will use your personal information for a number of purposes including the following:

• For "service administration purposes", which means that Lochinvar may contact you for reasons related to the service you have signed up for;
• To contact you about a submission you have made to the websites, including any content you provide;
• IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use. It is also used to analyse and improve the services offered on www.lochinvar.ltd.uk.

Where Lochinvar proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

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4. When will Lochinvar contact me?

Lochinvar may contact you:

• In relation to the functioning of any service you have signed up for in order to ensure that Lochinvar can deliver the services to you;
• Where you have opted to receive further correspondence; in relation to any contribution you have made to Lochinvar.co.uk;
• To invite you to participate in surveys about Lochinvar services (participation is always voluntary);
• For marketing purposes where you have specifically agreed to this.

Lochinvar won't contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.

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5. Will Lochinvar share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within Lochinvar, however sometimes Lochinvar uses third parties to process your information. Lochinvar will require these third parties to comply strictly with its instructions and Lochinvar will require that they do not use your personal information for their own business purposes.

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6. Offensive or inappropriate content on the Lochinvar website

If you post or send offensive, inappropriate or objectionable content anywhere on or to www.lochinvar.ltd.uk, or otherwise engage in any disruptive behaviour on www.lochinvar.ltd.uk, Lochinvar may use your personal information to stop such behaviour.

Where Lochinvar reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), Lochinvar may use your personal information to inform relevant third parties such as your employer, school e-mail/Internet provider or law enforcement agencies about the content and your behaviour.

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7. What if I am aged 16 or under?

If you are aged 16 or under, please obtain your parent/guardian's permission before providing personal information to Lochinvar's website.

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8. How long will Lochinvar keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with Lochinvar.

Where you contribute to www.lochinvar.ltd.uk, Lochinvar will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

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9. Can I find out what personal information Lochinvar holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information Lochinvar holds about you and to have any inaccuracies corrected.

Please address requests and questions about this or any other question about this Privacy Policy to:

The Operations Manager,
Lochinvar Ltd, 7 Lombard Way,
The MXL Centre, Banbury, Oxon. OX16 4 TJ

Email: info@lochinvar.ltd.uk

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10. Cookies Policy

A Cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone browser from a website's computer and is stored on your device's hard drive. Each website can send its own Cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the Cookies it has already sent to you, not the Cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of www.lochinvar.ltd.uk features. Users can check using the "Help" menu of a browser to learn how to change Cookie preferences.

During the course of any visit to www.lochinvar.ltd.uk, the pages you see, along with a Cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the Cookie left there on the last visit.

Information supplied by Cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.

Lochinvar use a number of independent measurement and research companies. They gather information regarding the visitors to Lochinvar sites on our behalf using Cookies, log file data and code which is embedded on our website. Lochinvar use this type of information to help improve the services it provides to its users. Lochinvar strictly require that third parties do not use any information for their own business or other purposes.

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11. Changes to Lochinvar's Privacy Policy

This privacy policy may be updated from time to time and therefore you may wish to check the terms and conditions each time you submit personal information to any www.lochinvar.ltd.uk website. The date of the most recent revisions will appear at the bottom of the document.

If you have any questions or comments about this Privacy Policy please email info@lochinvar.ltd.uk

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